General Terms and Conditions

Article 1. General

Ewa Kębrowska - Coaching & Intercultural Consulting, located in Venlo, is registered with the Chamber of Commerce (Kamer van Koophandel) under number [INSERT KVK NUMBER AFTER APRIL 1ST], hereinafter referred to as the "Contractor". These general terms and conditions apply to all offers, quotations, services, and agreements of the Contractor.

The applicability of any general terms and conditions of the client is explicitly rejected.

Deviations from and/or additions to a condition can only be agreed upon in writing in advance by the client and the Contractor and must be included in the assignment confirmation.

Article 2. Contract of Assignment

The Contractor performs all services on the basis of a contract of assignment. The execution of assignments is solely for the benefit of the client.

The assignment to the Contractor always constitutes a "best efforts obligation" (inspanningsverbintenis) and therefore not an obligation of result. (This applies in particular to coaching, where the client's own commitment is decisive).

The client is responsible for the accuracy and completeness of the information and data provided to the Contractor.

Article 3. Cancellation and Rescheduling of Appointments (Coaching & Consulting)

Scheduled appointments (such as coaching sessions or consulting meetings) can be canceled or rescheduled by the client free of charge up to 24 hours before the start of the appointment.

If an appointment is canceled within 24 hours before the start time, or if the client fails to show up without timely notification (no-show), the Contractor is entitled to charge 100% of the agreed fee for the respective session.

Article 4. Invoicing and Payment

The Contractor's services are invoiced based on an agreed hourly rate or a pre-agreed fixed package price (e.g., a coaching trajectory), unless otherwise agreed in writing.

The Contractor sends invoices digitally (via email).

The payment term is 14 days, calculated from the invoice date, unless a different payment term (e.g., 30 days for corporate B2B trajectories) has been agreed upon in writing.

If the client fails to pay on time, the client is legally in default. From that moment on, the client owes an interest of 1.5% per month on the outstanding amount. The Contractor is also entitled to take collection measures from that moment. All collection costs incurred will be borne by the client.

Article 5. Liability

The Contractor is never liable for indirect damage, such as consequential damage, lost profits, missed savings, and damage due to business stagnation.

Any liability of the Contractor arising from or in connection with the execution of the assignment is limited to the amount paid out in the respective case under the business liability insurance taken out by the Contractor.

If, for whatever reason, no payment is made under the liability insurance, the liability is limited to a maximum of the fee received for the specific assignment.

All claims by the client against the Contractor expire in any case 1 year after the client became aware of the existence of these claims.

Article 6. Privacy and Confidentiality

All information and data that the Contractor receives from the client will always be used carefully and exclusively for the purpose for which it was provided.

The Contractor acts in accordance with the ethical guidelines of the International Coaching Federation (ICF), which guarantees strict confidentiality regarding the content of the coaching sessions. Information will not be disclosed other than with the explicit consent of the client, unless there is a legal obligation to disclose.

Article 7. Other Provisions

Both the Contractor and the client have the right to terminate the assignment in writing at any time. In that case, the client is obliged to pay the Contractor all costs for the work performed up to the moment of termination.

The Contractor is authorized to unilaterally amend these general terms and conditions.

All assignments and agreements are exclusively governed by Dutch law.

All disputes will be submitted to the competent court in Roermond.

These General Terms and Conditions have been drafted in Dutch and translated into other languages. In the event of any discrepancies, contradictions, or misunderstandings regarding the interpretation of the translated versions, the original Dutch text shall always prevail.

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